A waiter's job is to make sure you have a great dining experience. A bus driver's job is to get you to your destination safely. You expect people to do their job and do it well, and if they don't there are usually many avenues to complain - Yelp, blast 'em on social media, speak to the manager, call 311, organize a boycott.
But for some strange reason few people use those avenues when they encounter someone who's doing an exceptional job. I've never asked to speak to the manager when I've gotten great service at a restaurant. Nor have I ever called 311 to give positive feedback. A tip is the most I've done to show my appreciation, but what about experiences where you can't leave a tip?
Make the extra effort: send a note, tell the person, talk about your experience on social media. Don't just take it for granted that they're doing their job. Everyone likes to feel appreciated and to know they've made a difference.
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